Refund policy

Returns and order help

Email fishtownco.uk@gmail.com with your order number and the item you wish to return. We will provide the correct return instructions. Please contact us before sending anything to our production partner.

Changed your mind?

For our standard, non-personalised products bought online, tell us within 14 days after delivery that you wish to cancel. You then have a further 14 days to send the goods back. This includes standard FishTownCo designs made to order.

You pay the return postage for a change-of-mind return. You may inspect an item as you would in a shop; a deduction may apply if handling beyond this reduces its value. Keep proof of postage.

We refund eligible returned items, and the standard outward delivery charge when the whole order is cancelled, within 14 days of receiving the goods back or proof that you sent them, whichever is earlier. Any premium delivery upgrade above standard delivery is not refundable for a change-of-mind return.

Faulty, damaged or incorrect items

Contact us as soon as possible with your order number and, where possible, a photograph. We will arrange the appropriate remedy and cover reasonable return costs where the goods are faulty, damaged or incorrect. Your statutory consumer rights are not affected.